ShopNest is committed to ensuring your satisfaction with our outdoor and travel products. Please read our Return and Refund Policy carefully to understand your rights and responsibilities. Return Eligibility To qualify for a return, items must be unused, in the same condition you received them, and in their original packaging. Certain items like perishable goods, intimate apparel, and personalized items are non-returnable. Return Process To initiate a return, email us at [email protected] within 30 days of receiving your order. Please include your order number and reason for return. Once approved, you will receive instructions on how to proceed. Return Shipping Customers are responsible for paying return shipping costs unless we agree otherwise. For defective or incorrect items, ShopNest will cover the return shipping expenses. Refunds Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Exchanges If you need to exchange an item for a different size or color, please follow the return process and place a new order for the replacement. Non-Refundable Items Please note the following items are not eligible for refunds:
- Gift cards
- Downloadable software products
- Some health and personal care items